Terms of Service

These terms are between [registered company name](“Auto Advance”, “we”) and the organisation that subscribes to the service (“Customer”, “you”). Where a signed order form or pilot agreement exists, that document takes precedence over these terms if the two conflict.

If you are using the platform as an employee or contractor of a Customer, you are bound by these terms, but the contractual relationship is with your organisation.

Auto Advance provides a multi-tenant, cloud-hosted platform for automotive audit and operational-excellence programmes, including digital checklists, mobile audit execution, evidence capture, scoring, findings, corrective actions, dashboards and reporting.

We may add, change or remove features. We will not materially reduce the core functionality you are paying for during a subscription term without giving notice and a route to terminate.

Accounts are created by invitation from an administrator in your organisation. You are responsible for keeping credentials confidential and for activity under your account. Sharing a login between people defeats the audit trail and is not permitted.

Administrators control who has access and what each role may see or do. Removing a person's access does not remove the records they created, which remain part of the audit history.

You retain all rights to the content your organisation puts into the platform — checklists, audit records, evidence files, findings and actions. We claim no ownership of it.

We process it only to provide the service, as described in our Privacy Policy. We do not sell it, and we do not use it to train machine-learning models.

You may export your audit data at any time from the reporting area, in PDF and Excel formats, while your account is active.

The platform is deliberately built so that certain records cannot be rewritten. Published checklist versions are immutable; submitted answers are amended by appending a correction that preserves the original, not by overwriting it; and the activity log is append-only.

These constraints are a feature of an audit product, and we will not disable them on request. If a record needs to be corrected, the platform provides a route that leaves the correction visible.

You agree not to:

• attempt to access another organisation's data, or probe the platform's isolation boundaries;
• upload malware, or content that is unlawful or that you have no right to share;
• use the platform to store special-category personal data that your audit programme does not require;
• reverse engineer, resell or white-label the service without a written agreement;
• place unreasonable load on the service through automated means.

We may suspend access to protect the service or other customers, and will tell you why when we do.

We aim to keep the platform available continuously, and carry out planned maintenance outside normal working hours where possible. Service level commitment: [e.g. 99.5% monthly uptime]. Support channel and response times: [support email and hours].

Where no service level has been agreed in writing, the platform is provided on a reasonable-efforts basis.

Fees, billing frequency and payment terms are set out in your order form or pilot agreement: [pricing and billing terms]. Unless agreed otherwise, fees are exclusive of applicable taxes.

Pilot and evaluation accounts may be provided free of charge and may be withdrawn on reasonable notice.

Either party may terminate for material breach that is not remedied within 30 days of written notice. You may stop using the service at any time; notice periods for a paid term are set out in your order form: [notice period].

After termination you will have [export window, e.g. 30 days] to export your data, after which it is deleted in line with the retention periods in our Privacy Policy.

Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement. Your audit content is your confidential information.

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent permitted by law, the service is provided “as is” without further warranty.

The platform records and reports on audits; it does not certify compliance with any regulation or manufacturer standard. Decisions taken on the basis of an audit score remain yours.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, liability caps and exclusions: [liability cap, e.g. fees paid in the preceding 12 months].

We may update these terms. Material changes will be notified to account administrators by email at least [notice period, e.g. 30 days] before they take effect, and continued use after that constitutes acceptance.

These terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have exclusive jurisdiction over any dispute.